Refund Policy
Effective Date: June 1, 2026
This Refund Policy governs purchases made through the Multi Scanner application, operated by Synesis Collective Inc ("the Company").
1. General Policy
Due to the immediate delivery and consumption of digital goods, all purchases, including one-time in-app purchases and subscription fees, are generally non-refundable once completed.
2. Exceptions
The Company will review refund requests in the following circumstances:
- Accidental or Unauthorized Purchase: A purchase made in error or without the account holder's authorization (e.g., by a minor) is reported within 48 hours of the transaction.
- Technical Failure: A purchased feature or subscription is inaccessible due to a technical defect attributable to the App, and the defect cannot be resolved by the Company within a reasonable timeframe.
3. Request Procedure
To request a refund, the User must provide the Google Play Order Transaction ID via email. Refund requests are processed within 5 business days.
Alternatively, users may request a refund directly through Google Play's standard refund request process. Approval of such requests is subject to Google's terms and the Company's discretion.
4. Subscription Management
Users with auto-renewing subscriptions are responsible for managing cancellations. Cancellation must be initiated at least 24 hours before the end of the current billing period through the Google Play Store subscription settings. No partial refunds are provided for mid-cycle cancellations.
Contact for Refunds
Synesis Collective Inc